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Privacy Policy
Note: Our servers are in Canada and therefore we respect your privacy and are not subject to foreign governments privacy laws.
OUR PRIVACY POLICY
LAST UPDATED FEBRUARY 14, 2021
Thank you for visiting our website for Canada Gold Star. We are committed to providing a safe and personalized shopping experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website available at www.CanadaGoldStar.com ("Site"). This privacy policy also explains how Canada Gold Star may collect, use and share your personal information, as well as your ability to control certain uses of it.
FREQUENTLY ASKED QUESTIONS
How does Canada Gold Star collect information?
What are my Tracking Options?
How does Canada Gold Star use the information collected?
What information does Canada Gold Star share with others?
How can I access, update, or remove my information?
What choices do I have about receiving communications from Canada Gold Star?
What about security?
What about other websites?
For how long and where is my data stored?
What if I live outside of Canada?
How does Canada Gold Star communicate changes to this Policy?
We will make any changes made mandatory to users if the Policy changes.
Whom do I contact if I have additional questions or concerns about this policy?
Q: How does Canada Gold Star collect information?
A: Canada Gold Star may collect information from or about you in a number of ways and for the purposes set out below (details of which are provided in the table under the heading “Information We Collect, Use and Share”). Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of the Services and their features or make a purchase from us:
From Canada Gold Star Interactions with You: We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Site or Stores, use the Services, create an online account with us, make a purchase, sign up for our emails, participate in contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, join a clientele list, sign up for personal shopping or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number, or other contact information.
If you make a purchase from us, we do not collect a credit or debit card number or other financial information, it is used by Pay Pal to make any purchased transactions.
Automatically on the Site or App: We, or third parties working on our behalf may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to our Site or App, users of our online Services, and interactions with our emails and online advertisements, and to allow Canada Gold Star to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, location information, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App. Collecting this information, and linking it with certain personal information, helps us to tailor our Site and App and personalize and otherwise enhance your online shopping experience by saving your preferences while you are visiting a particular Site or App, and to help identify Site or App features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Interest-Based Advertising and Analytics: We work with third party advertising companies that use their own tracking technologies (such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies) on our Site and App and other websites and apps in order to provide you with tailored advertisements on our behalf. These third parties collect information about your activity across your different devices on our Site and App and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites and apps. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
We work with third party advertising companies that use their own tracking technologies on our Site and App and other websites and apps in order to provide you with tailored advertisements on our behalf. These third parties collect information about your activity across your different devices on our Site and App and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites and apps. This information may also be used to evaluate our online advertising campaigns.
We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set out under the heading “Whom do I contact if I have additional questions or concerns about this policy?” below.
In addition, we may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Site (such as the pages most read, time spent, search terms and other engagement data) in order to better understand who is using the Site or App, how people are using the Site or App, and how to improve the effectiveness of the Services, user experience and related Site content. These third parties may use cookies and other tracking technologies. To opt-out of Google Analytics, see “What are my Tracking Options?” below.
Q: What are my Tracking Options?
A: Certain parts of the Site and App require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or App or take full advantage of all of our offerings. Please refer to your web browser's or operating system's website or "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Our system will respond to Do Not Track requests or headers where it is technically feasible. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:
For more information about interest-based advertising on your desktop or mobile browser and to understand your options, including how you can opt-out of receiving interest-based ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada (DAAC) Self-Regulatory Program for Online Interest-Based Advertising, please visit the DAAC website at https://optout.aboutads.info/?c=3&lang=en.
To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.
For more information about Google Analytics or if you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. You can also obtain additional information on Google Analytics’ data privacy and security at the following links: https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631
On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Q: How does Canada Gold Star use the information collected?
A: Canada Gold Star may use the information we collect from and about you for any of the following purposes:
To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App or when you call our customer service.
To send you information, newsletters, promotional materials and other offerings from Canada Gold Star or on behalf of our partners and affiliates.
To provide you with customized Site or App content, targeted offers, promotions and advertising on the Site or App, through other third party sites or apps, or via email, text messages, or App push notifications that are offered by Canada Gold Star or other marketing partners that might be of interest to you.
To improve our sites, products/services, customer service, and customer shopping experience.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
As otherwise described to you at the point of data collection. As otherwise permitted or required by law for our own internal purposes to improve our performance as a retailer and to uphold the Canada Gold Star image and brand.
For external purposes where we believe those external purposes are consistent with the Canada Gold Star brand image or allow for a Canada Gold Star experience to extend beyond our stores, sites, or Services.
Q: What information does Canada Gold Star sell or share with others?
A: Canada Gold Star will never sell or rent your personal information to third parties. Canada Gold Star shares personal information with others to be able to improve our service and offerings to you and to enable the extension of the Canada Gold Star brand and experience beyond our stores, sites, or Services.
Legal Disclosures; Safety: Canada Gold Star and its service providers may disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), and when we believe in good faith that the law requires or permits it. We also reserve the right to share information with legal authorities and other companies for fraud protection debt collection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms & Conditions or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Canada Gold Star, or the public.
Service Providers: We use third-party “service providers” to perform certain services on our behalf when the information is necessary for them to perform their duties such as sending communications, hosting the Site, operating certain of its features or to manage and analyze data and our advertising effectiveness. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for the Canada Gold Star Family of Companies. Aggregate or Anonymous Non-Personal Information: We may also share or sell aggregate or anonymous information with or to our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Q: How can I access or update my information?
A: If you have registered for an account, you may also view and update your account information by logging into the "Your Account" section of the Site or App. Once logged in, you can view or update your name, address, telephone number or email address.
You may also request access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law, by emailing us at info@CanadaGoldStar.com. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Q: What choices do I have about receiving communications from Canada Gold Star?
A: To receive promotional offers from the Canada Gold Star Family of Companies, you can sign up on our Site or App, when you register for an account or make a purchase or contact Customer Care at info@CanadaGoldStar.com. We provide our customers with the opportunity to "opt out" of receiving emails or direct mailings other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us. We provide you with the following options if you prefer to "opt out" of receiving information or materials that we think may be of interest to you:
Email Promotional Offers: At all times, you have the option of "opting out" of receiving promotional emails from the sender only by clicking the "unsubscribe" link in any of the promotional emails you receive or contacting us here to unsubscribe.
Direct Mail Promotional Offers: If you would like to be removed from our Canada Gold Star mailing list, please contact Customer Care at info@CanadaGoldStar.com.
Other Contact: In all cases, you may contact us here or for privacy related matters contact us at info@CanadaGoldStar.com.
Q: What about security?
A: We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information.
Q: What about other websites?
A: Our Site or App may include links to third-party websites or apps that are not affiliated with Canada Gold Star. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or that is collected by such third party sites or apps.
Q: For how long and where is my data stored?
A: Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under "How does Canada Gold Star collect and use the information?" and as otherwise required to meet our legal obligations. For example, if you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order and meet our legal obligations, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with tailored offers or services. The servers and databases in which information may be stored or processed by Canada Gold Star and its affiliates and service providers are located in the Canada and are subject to Canadian Laws.
Information We Collect, Use and Share
The following table sets out the categories of personal information we collect, where we get it from, why it is needed, and with whom we share:
OUR PRIVACY POLICY
LAST UPDATED FEBRUARY 14, 2021
Thank you for visiting our website for Canada Gold Star. We are committed to providing a safe and personalized shopping experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website available at www.CanadaGoldStar.com ("Site"). This privacy policy also explains how Canada Gold Star may collect, use and share your personal information, as well as your ability to control certain uses of it.
FREQUENTLY ASKED QUESTIONS
How does Canada Gold Star collect information?
What are my Tracking Options?
How does Canada Gold Star use the information collected?
What information does Canada Gold Star share with others?
How can I access, update, or remove my information?
What choices do I have about receiving communications from Canada Gold Star?
What about children's privacy?
What about security?
What about other websites?
For how long and where is my data stored?
What if I live outside of Canada?
How does Canada Gold Star communicate changes to this Policy?
We will make any changes made mandatory to users if the Policy changes.
Whom do I contact if I have additional questions or concerns about this policy?
Q: How does Canada Gold Star collect information?
A: Canada Gold Star may collect information from or about you in a number of ways and for the purposes set out below (details of which are provided in the table under the heading “Information We Collect, Use and Share”). Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of the Services and their features or make a purchase from us:
From Canada Gold Star Interactions with You: We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Site or Stores, use the Services, create an online account with us, make a purchase, sign up for our emails, participate in contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, join a clientele list, sign up for personal shopping or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number, or other contact information.
If you make a purchase from us, we do not collect a credit or debit card number or other financial information, it is used by Pay Pal to make any purchased transactions.
Automatically on the Site or App: We, or third parties working on our behalf may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to our Site or App, users of our online Services, and interactions with our emails and online advertisements, and to allow Canada Gold Star to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, location information, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App. Collecting this information, and linking it with certain personal information, helps us to tailor our Site and App and personalize and otherwise enhance your online shopping experience by saving your preferences while you are visiting a particular Site or App, and to help identify Site or App features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Interest-Based Advertising and Analytics: We work with third party advertising companies that use their own tracking technologies (such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies) on our Site and App and other websites and apps in order to provide you with tailored advertisements on our behalf. These third parties collect information about your activity across your different devices on our Site and App and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites and apps. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
We work with third party advertising companies that use their own tracking technologies on our Site and App and other websites and apps in order to provide you with tailored advertisements on our behalf. These third parties collect information about your activity across your different devices on our Site and App and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites and apps. This information may also be used to evaluate our online advertising campaigns.
We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set out under the heading “Whom do I contact if I have additional questions or concerns about this policy?” below.
In addition, we may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Site (such as the pages most read, time spent, search terms and other engagement data) in order to better understand who is using the Site or App, how people are using the Site or App, and how to improve the effectiveness of the Services, user experience and related Site content. These third parties may use cookies and other tracking technologies. To opt-out of Google Analytics, see “What are my Tracking Options?” below.
Q: What are my Tracking Options?
A: Certain parts of the Site and App require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or App or take full advantage of all of our offerings. Please refer to your web browser's or operating system's website or "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Our system will respond to Do Not Track requests or headers where it is technically feasible. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:
• For more information about interest-based advertising on your desktop or mobile browser and to understand your options, including how you can opt-out of receiving interest-based ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada (DAAC) Self-Regulatory Program for Online Interest-Based Advertising, please visit the DAAC website at https://optout.aboutads.info/?c=3&lang=en.
• To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.
• For more information about Google Analytics or if you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. You can also obtain additional information on Google Analytics’ data privacy and security at the following links: https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631
• On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Q: How does Canada Gold Star use the information collected?
A: Canada Gold Star may use the information we collect from and about you for any of the following purposes:
• To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
• To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App or when you call our customer service.
• To send you information, newsletters, promotional materials and other offerings from Canada Gold Star or on behalf of our partners and affiliates.
• To provide you with customized Site or App content, targeted offers, promotions and advertising on the Site or App, through other third party sites or apps, or via email, text messages, or App push notifications that are offered by Canada Gold Star or other marketing partners that might be of interest to you.
• To improve our sites, products/services, customer service, and customer shopping experience.
• To use your data in an aggregated non-specific format for analytical and demographic purposes.
• To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
• To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
• As otherwise described to you at the point of data collection. As otherwise permitted or required by law for our own internal purposes to improve our performance as a retailer and to uphold the Canada Gold Star image and brand.
• For external purposes where we believe those external purposes are consistent with the Canada Gold Star brand image or allow for a Canada Gold Star experience to extend beyond our stores, sites, or Services.
Q: What information does Canada Gold Star sell or share with others?
A: Canada Gold Star will never sell or rent your personal information to third parties. Canada Gold Star shares personal information with others to be able to improve our service and offerings to you and to enable the extension of the Canada Gold Star brand and experience beyond our stores, sites, or Services.
Legal Disclosures; Safety: Canada Gold Star and its service providers may disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), and when we believe in good faith that the law requires or permits it. We also reserve the right to share information with legal authorities and other companies for fraud protection debt collection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms & Conditions or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Canada Gold Star, or the public.
Service Providers: We use third-party “service providers” to perform certain services on our behalf when the information is necessary for them to perform their duties such as sending communications, hosting the Site, operating certain of its features or to manage and analyze data and our advertising effectiveness. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for the Canada Gold Star Family of Companies. Aggregate or Anonymous Non-Personal Information: We may also share or sell aggregate or anonymous information with or to our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Q: How can I access or update my information?
A: If you have registered for an account, you may also view and update your account information by logging into the "Your Account" section of the Site or App. Once logged in, you can view or update your name, address, telephone number or email address.
You may also request access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law, by emailing us at info@CanadaGoldStar.com. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Q: What choices do I have about receiving communications from Canada Gold Star?
A: To receive promotional offers from the Canada Gold Star Family of Companies, you can sign up on our Site or App, when you register for an account or make a purchase or contact Customer Care at info@CanadaGoldStar.com. We provide our customers with the opportunity to "opt out" of receiving emails or direct mailings other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us. We provide you with the following options if you prefer to "opt out" of receiving information or materials that we think may be of interest to you:
• Email Promotional Offers: At all times, you have the option of "opting out" of receiving promotional emails from the sender only by clicking the "unsubscribe" link in any of the promotional emails you receive or contacting us here to unsubscribe.
• Direct Mail Promotional Offers: If you would like to be removed from our Canada Gold Star mailing list, please contact Customer Care at info@CanadaGoldStar.com.
• Other Contact: In all cases, you may contact us here or for privacy related matters contact us at info@CanadaGoldStar.com.
Q: What about security?
A: We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information.
Q: What about other websites?
A: Our Site or App may include links to third-party websites or apps that are not affiliated with Canada Gold Star. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or that is collected by such third party sites or apps.
Q: For how long and where is my data stored?
A: Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under "How does Canada Gold Star collect and use the information?" and as otherwise required to meet our legal obligations. For example, if you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order and meet our legal obligations, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with tailored offers or services. The servers and databases in which information may be stored or processed by Canada Gold Star and its affiliates and service providers are located in the Canada and are subject to Canadian Laws.
Information We Collect, Use and Share
The following table sets out the categories of personal information we collect, where we get it from, why it is needed, and with whom we share:
Category of Personal Information Collected Source of information Purpose for Collection Categories of potential recipients
Contact information: such as your name, address, email address, telephone numbers, or other contact information From you and through updates from third parties (like the Canada Post change of address database) To communicate with you, to send you information, newsletters, promotional materials and other offerings from Canada Gold Star or on behalf of our partners and affiliates, to offer a contest or other promotion, when you contact us, when you request customer service or support, when you join a clientele list or sign up for personal shopping, to complete your registration on our Services, to administer your account with us, and to provide you with offers that may be of interest to you Canada Gold Star our service providers, and our co-marketing partners, and other third parties, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you
Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase From you or from a Canada Gold Star customer who places an order to be delivered to you To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you Canada Gold Star our service providers who process, fulfill and ship orders
Other delivery information: name and address of recipient for delivery, if different from customer’s From you or from a Gift Registry co-registrant To administer your Canada Gold Star Registry account and allow you to add gifts and view purchases Canada Gold Star our service providers who process, fulfill and ship orders
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents From you To deliver to or communicate with the person at the address which you have requested Canada Gold Star, our service providers, and our co-marketing partners
Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited or ways that you interact with our Services From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves Canada Gold Star, our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
Communications: communications we have with you. Please note that we may record calls to our customer service team. From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, and from other third-party sources of information To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from Canada Gold Star or others, promotions and advertising on the Site or App, through other third party sites or app, via email, text messages, or App push notifications that are offered by Canada Gold Star or others that might be of interest to you Canada Gold Star and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Services or elsewhere
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details From you To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience Canada Gold Star and our service providers who assist us with customer service
Device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as laptop or smart phone, device cookie settings From you, from our Site or app technology’s interaction with your browser or devices and cookies tracking the pages you visit To improve our Site, products and services, customer service, and customer shopping experience Canada Gold Star and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Services or elsewhere
Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App From you and from our website or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts To make sure our Site and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users Canada Gold Star, our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere
Category of Personal Information Collected
Source of information
Purpose for Collection
Categories of potential recipients
Contact information: such as your name, address, email address, telephone numbers, or other contact information
From you and through updates from third parties (like the Canada Post change of address database)
To communicate with you, to send you information, newsletters, promotional materials and other offerings from Canada Gold Star or on behalf of our partners and affiliates, to offer a contest or other promotion, when you contact us, when you request customer service or support, when you join a clientele list or sign up for personal shopping, to complete your registration on our Services, to administer your account with us, and to provide you with offers that may be of interest to you
Canada Gold Star our service providers, and our co-marketing partners, and other third parties, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you
Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase
From you or from a Canada Gold Star customer who places an order to be delivered to you
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you
Canada Gold Star our service providers who process, fulfill and ship orders
Other delivery information: name and address of recipient for delivery, if different from customer’s
From you or from a Gift Registry co-registrant
To administer your Canada Gold Star Registry account and allow you to add gifts and view purchases
Canada Gold Star our service providers who process, fulfill and ship orders
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents
From you
To deliver to or communicate with the person at the address which you have requested
Canada Gold Star, our service providers, and our co-marketing partners
Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited or ways that you interact with our Services
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives
To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves
Canada Gold Star, our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
Communications: communications we have with you. Please note that we may record calls to our customer service team.
From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, and from other third-party sources of information
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from Canada Gold Star or others, promotions and advertising on the Site or App, through other third party sites or app, via email, text messages, or App push notifications that are offered by Canada Gold Star or others that might be of interest to you
Canada Gold Star and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Services or elsewhere
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details
From you
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience
Canada Gold Star and our service providers who assist us with customer service
Device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as laptop or smart phone, device cookie settings
From you, from our Site or app technology’s interaction with your browser or devices and cookies tracking the pages you visit
To improve our Site, products and services, customer service, and customer shopping experience
Canada Gold Star and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Services or elsewhere
Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App
From you and from our website or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts
To make sure our Site and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Canada Gold Star, our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere
